Privacy policy

Privacy Policy
Please make sure that you have read and understood our Privacy Policy which explains how we use, process, and protect any information you provide to us.

1. Cookies
A "cookie" is a small piece of information sent by a web server to a web browser that enables the server to collect information back from the browser. We use "cookies" to identify you when you visit the Site (our server recognizes information regarding your domain name or access provider and e-mail address) to understand how you and other visitors use the Site so that we can serve you better. Most Web browsers automatically accept cookies but you can usually change your browser to prevent this.

2. Intellectual Property
The entire content of this website including but not limited to images, illustrations, designs, icons, photographs, and written materials is subject to copyright, trademarks, and other intellectual property rights and is owned or controlled or licensed to Salon Success Ltd.

You may only download or copy the materials on the website for the use as which they are intended, but you are not entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such materials.

3. Linking to our site
You may link to our page home. Provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. Where relevant, the website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy. If you wish to make any use of material on our site other than set out above, please address your request to

4. Links from our site
The KenraProUK website may include links to other third-party websites or material which are beyond our control. When you activate any of these, you will leave the clarelouisehair website. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

5. Viruses, hacking, and other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

6. Prices
It is our intention to keep our website up to date and error-free. Prices may change over time and there may be occasions when prices are incorrect and differ from your previous booking(s). Correct prices will be invoiced to you at the prices on the date when you placed your order, and that was confirmed via email. All prices exclude VAT. Promotions and prices you see on this website are not available at stockists salons and vice versa.

9. Payment
You can pay by Mastercard, Visa Credit card or debit card all via PayPal. Our liability to you will not exceed the total price charged for your order.

10. Cancellations
We would like you to be happy with your purchase, however, if you are dissatisfied:
You have the right to cancel your booking by contacting 07590553942 to specify what you wish to amend or cancel. We will refund you within 30 days of your notice of cancellation.

11. Our Right to Cancel
Where prices are incorrect due to a typographical error in the pricing information we reserve the right to cancel your booking. We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. We will notify you by email and will replace or refund any monies paid within 30 days of your order.

12. Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: · All conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity. · Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: a. loss of income or revenue; b. loss of business; c. loss of profits or contracts; d. loss of anticipated savings; e. loss of data; f. loss of goodwill; g. wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

13. General
We reserve the right to amend these terms and conditions from time to time by amending this page. You are expected to check this page from time to time to take notice of the changes we made, as they are binding on you. We may transfer or assign our rights and liabilities referred to in these terms and conditions. You may not transfer any rights or liabilities arising out of your use of this website.

14. text Marketing notifications 
By subscribing to [CompanyName] text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.


A person who is not party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Where there is a dispute, you agree the dispute will be settled in the exclusive jurisdiction of the English courts.

14. Customer Services
Any notice inquiries or complaints should be made via email to
Address: 41 Back road, Chelmsford Essex CM13PD